September 6, 2018

We frequently hear from COWs that the building approval process is a “nightmare” “overly burdensome” and “unfair”. We have been writing about concerns about permitting issues and policy for years.

While a few things have improved, a sampling of comments from Woodside Citizens from the Town’s COWmmunity Survey show there is still a lot of improvement needed. There were some positive responses but the vast majority were negative. The most consistent issues are that there was no response from the Town to multiple emails or calls from residents; the process was unnecessarily arduous; Staff were more obstructionists than helpful; and …

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Town survey

April 5, 2018

The Town has conducted a survey to get feedback from COWs on a variety of diverse issues ranging from the interest of the cowmunity in term limits to what to do with funds received from the very substantial tree fine.

At the end of January 2018, the Town sent a postcard to every postal customer in the Town as well as an invitation to complete the survey via Nextdoor Woodside. In early February, a follow-up invitation was posted on Nextdoor Woodside. As of February 22, 2018, there have been 326 responses to the survey which you can review here.

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Town’s Customer Service Survey

September 27, 2016

As you will recall, the Town has conducted a Survey Monkey satisfaction poll of homeowners and their professionals who have gone through an application process from 2014 through the first quarter of 2016. The Town admits that “Overall, the results indicate that there is much room for improvement. Of the 43 respondents that provided an overall rating of the service received for the project, 20 responded that they were very satisfied or somewhat satisfied and 20 responded that they were very dissatisfied or somewhat satisfied.”

Not exactly a glowing report card for the Town’s development process. The lack of participation …

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Survey Results: Comments about Staff and Council

June 27, 2006

In our recent survey, we asked a number of open-ended questions. This is the third in a series of posts analyzing the information we received.

There were both positive and negative comments about individual staff members and various Council members. We know you can’t please all of the people all of the time. However, the fact that our survey showed so much concern about the Town approval process should be a cause for alarm.

The general tenor of the negative comments was expressed in these two examples:

o “The staff know they have a monopoly over you, and you are

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Survey Results: The Character Of The Town

June 20, 2006

In our recent survey, we asked a number of open-ended questions. This is the second in a series of posts analyzing the information that we received.

Many comments expressed concern about preserving the unique character of Woodside. A sampling of comments showed concerns about:

o “Keeping Woodside a rural, quiet, small town with no street lights or traffic signals.”
o “Not blocking long-time residents views with over-sized construction. We have a great community that needs to retain its rural, equestrian and friendly atmosphere.”
o “Keep a rural feeling in Woodside – No ‘monster’ houses that don’t fit in this ‘country

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